client experience

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Perfecting the Discovery Meeting Process with Bill Keen and Matt Wilson

The discovery meeting process starts well before your first meeting with a prospective client.

2023-03-08T18:19:09-06:00By |Between Now and Success, Blog-Podcast, Growing, Investing, Leader Interviews, Podcast|Comments Off on Perfecting the Discovery Meeting Process with Bill Keen and Matt Wilson

Why Strong Leaders Embrace Empathy as a Core Value

Maria Ross explains why empathy gives leaders a big advantage when it comes to attracting and retaining top talent and sticky customers.

2022-08-16T14:29:14-05:00By |Barron's Podcast, Blog-Podcast, Growing, Investing, Leader Interviews, Podcast|Comments Off on Why Strong Leaders Embrace Empathy as a Core Value

How Employee Experience + Customer Experience Drives Faster Growth with Tiffani Bova

Salesforce's Tiffani Bova explains why the absolute best firms focus on connecting the employee experience and customer experience.

2022-08-02T15:33:01-05:00By |Barron's Podcast, Blog-Podcast, Growing, Investing, Leader Interviews, Podcast|Comments Off on How Employee Experience + Customer Experience Drives Faster Growth with Tiffani Bova

How to Build and Deploy Synergistic Teams for Your RIA with Paul Blease

Paul Blease and I discuss the synergistic team model, which he believes is the best way for advisor CEOs to maximize top talent.

2022-05-31T09:08:45-05:00By |Between Now and Success, Blog-Podcast, Growing, Investing, Leader Interviews, Podcast|Comments Off on How to Build and Deploy Synergistic Teams for Your RIA with Paul Blease

How to Grow to $1 Billion in AUM and Beyond

 In a Nutshell: The top 20% of RIAs aren't just [...]

2020-10-19T15:12:49-05:00By |Between Now and Success, Blog-Podcast, Growing, Leader Interviews, Managing, Planning, Podcast, Practice Management|Comments Off on How to Grow to $1 Billion in AUM and Beyond

A Holistic Approach to Effective Modern Leadership

Walter Booker, the Chief Operating Officer of MarketCounsel, discusses why leaders have to nurture the qualitative if they want to drive quantitative results.

2020-10-06T13:33:33-05:00By |Between Now and Success, Blog-Podcast, Growing, Leader Interviews, Managing, Planning, Podcast, Practice Management|Comments Off on A Holistic Approach to Effective Modern Leadership

The Mindset Behind Moving from Public Assistance to $2 Billion in AUM

Erin Scannell explains how some hard lessons in perseverance and resilience continue to motivate him to this day.

2020-06-29T16:49:12-05:00By |Between Now and Success, Blog-Podcast, Growing, Leader Interviews, Managing, Planning, Podcast, Practice Management|Comments Off on The Mindset Behind Moving from Public Assistance to $2 Billion in AUM

A 5-Step Process to Improve Your Digital Marketing

The most successful firms have jumped on the virtual marketing trend and are crushing those firms who haven't. This virtual panel will help you keep pace.

2020-06-17T13:22:07-05:00By |Between Now and Success, Blog-Podcast, Growing, Leader Interviews, Managing, Planning, Podcast, Practice Management|Comments Off on A 5-Step Process to Improve Your Digital Marketing

Using Radio, Podcasting, Social Media, and Writing to Build a Media Presence that Leads to New Clients

Wes Moss on developing a consistent media presence that’s appealing and engaging and leads to reaching your ideal clients.

2020-06-08T10:26:18-05:00By |Between Now and Success, Blog-Podcast, Growing, Leader Interviews, Managing, Planning, Podcast, Practice Management|Comments Off on Using Radio, Podcasting, Social Media, and Writing to Build a Media Presence that Leads to New Clients

How to Design and Deliver Effective Live and Virtual Events with Barron’s Alison Rooney

Alison Rooney of Barron's Group discusses how to host and participate in live events to grow your community, even during quarantine.

2020-06-09T17:29:40-05:00By |Between Now and Success, Blog-Podcast, Growing, Leader Interviews, Managing, Planning, Podcast, Practice Management|Comments Off on How to Design and Deliver Effective Live and Virtual Events with Barron’s Alison Rooney